CloudAIAgents

Legal

Data Deletion Instructions

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CloudAIAgents provides multiple ways to delete the data we hold about you, including data we obtained from Meta when you connected your Facebook, Instagram or Threads accounts. This page exists to satisfy Meta’s requirement that every app provide a clearly visible URL with deletion instructions.

Option 1 — In-product self-service (fastest)

  1. Open cloudaiagents.net/dashboard/settings.
  2. Under Delete my data, type DELETE to confirm and click the button.
  3. Every credential and cached value this browser holds for CloudAIAgents is wiped immediately. A tracking code is shown for your records.
  4. To also revoke server-side tokens we may hold from earlier sessions, complete Option 2 below.

Option 2 — Remove CloudAIAgents from Facebook

You can revoke CloudAIAgents’s access directly from Facebook. This automatically triggers our Deauthorize Callback, which deletes the affected tokens and data.

  1. Go to facebook.com/settings → Business Integrations.
  2. Find CloudAIAgents in the list.
  3. Click View and edit, then Remove.

Meta will send us a signed deletion request. We acknowledge it instantly and complete the purge within 24 hours.

Option 3 — Email request

Send an email to privacy@cloudaiagents.net from the address registered with your CloudAIAgents account. Include:

  • Your CloudAIAgents workspace name (if known).
  • The Facebook user ID, Page ID, IG account ID or Threads handle to be deleted.
  • Whether you want full account deletion or selective asset deletion.

We respond within 2 business days and complete deletion within 30 days, in line with our Privacy Policy.

What gets deleted

  • Your account record and workspace metadata.
  • All Meta access tokens (long-lived Page tokens are revoked with Meta first).
  • Cached messages, comments, posts and insights pulled from Meta.
  • AI Agent configurations, conversation memories and training data.
  • Audit logs that contain personal data — except where law requires retention.

Retention windows

  • Live database: purged immediately upon confirmation.
  • Encrypted backups: the deleted records expire from rolling backups within 35 days.
  • Anonymised analytics: aggregate metrics (e.g. “X messages handled this month”) that cannot be linked back to you may persist.

Reference (technical)

For Meta’s automated flow, our Data Deletion Callback URL is https://cloudaiagents.net/api/data-deletion-callback. It accepts a Meta signed_request, verifies the signature using our App Secret, returns a confirmation URL and a tracking code, then runs the deletion asynchronously. You can check the status at any time at https://cloudaiagents.net/data-deletion/status?code=<tracking_code>.

Questions

Email privacy@cloudaiagents.net or our Data Protection Officer at dpo@cloudaiagents.net.