Reply Agent
A tireless support rep that sounds like you.
Most SMEs lose customers because messages sit unanswered overnight or on weekends. CloudAIAgents handles the easy 80% so your humans focus on the hard 20%.
What it does
- ›Trains on up to 1,000 historical conversations to capture brand voice.
- ›Detects intent (buying, complaint, FAQ, spam) and routes accordingly.
- ›Escalates to a human inbox view when confidence drops below your threshold.
- ›Sends typing indicators, respects business hours, throttles to avoid rate limits.
- ›Works in Vietnamese, English, Thai and Indonesian out of the box.